All Returns Requests are to be submitted online where you will be asked to provide proof of purchase by entering the invoice number, invoice date and customer code relating to the product to be returned. All this information can be found on the invoice provided to you at the time of shipping. If you are not able to find a copy of your invoice? Log in to retrieve a copy, or Contact us with your details. Please include order number, part number, company / contact name and approximate purchase date to help us locate a copy of your invoice.
For all approved returns which were due to failure or error on EMPR’s behalf, a free shipping label will be provided for you to return your part. For all approved returns outside of this, you will be responsible for the cost and risk of returning the part, including the cost of return shipping. If the item is not received by EMPR, we will be unable to process a credit.
If the returned item does not meet the conditions of this policy or as listed on your approved return request, your return will be declined, and you will be responsible for the cost of receiving your returned goods back to your nominated address. Alternatively, you can choose not to have the item returned to you.
If a refund is due to you, it will be issued via original form of payment used when purchasing the part. Refunds will be processed within 2 business days as per Section 13 of our Terms and Conditions.
If a restocking fee was charged, it will be deducted from the refund amount.
Items that are non-returnable include software, custom ordered parts, and items specified as non-returnable on the product page.
Returns from customers outside Australia but within the South Pacific Region may be subject to additional customs duties and taxes.
All Returns Requests are subject to this Returns Policy and the Terms and Conditions of EMPR Australia Pty Ltd. You can also find further information in our Help section.
This Returns Policy is subject to change without prior notice and any updates or modifications will be reflected on our website. It is recommended for customers to review this policy periodically.
Click here to submit a Returns Request
Warranty Returns
All EMPR Products come with guarantees that cannot be excluded under the Australian Consumer Law and are sold with a minimum warranty period of 12 months from the date of invoice. If the Product purchased directly from EMPR has failed within its warranty period, you are entitled to a replacement or refund, please submit a Return Request. Please see EMPR’s Terms and Conditions for further information.
All Other Returns
Products purchased directly from EMPR are returnable under the following circumstances:
- - The Product quoted by EMPR is incorrect (please ensure you have the quote information for reference);
- - The Product received is damaged;
- - The Product in the box is not the same as listed outside the box; or
- - The Product received is not the same as the Product listed on your order confirmation.
You are still able to submit a Return Request if your reason for return is outside the above list. Your reason will be reviewed by EMPR and it is likely to be approved if the Product is a stocked item by EMPR or EMPR is able to return it to it’s supplier. Based on the reason for return and the ability of EMPR to accept the return, there may be a restocking fee of $33.00 including GST or 30% including GST of the purchased price (including GST) of the part (whichever is greater). This will be advised to you at the time of acceptance of your Return Request by EMPR. You then have the choice to return the part, upon doing so you are accepting the restocking fee advised.
All Return Requests need to be submitted within 5 days of receiving the product unless otherwise stated in the Terms and Conditions.
