0 item (0)

Terms and Conditions

These Terms and Conditions and any document(s) referred to in them constitute the entire agreement about EMPR Australia’s supply of the Products and Services to the Customer and supersedes all prior understandings, arrangements, representations and agreements. Words used in these Terms and Conditions which have special meanings are given capital letters and are defined in clause 1. A reference in these Terms and Conditions to: a. the singular includes the plural and vice versa; and b. the word “including” means “including, but not limited to,” and the word “includes” means “includes, without limitation,”.

1. Definitions
2. Orders and Quotes
3. Payment
4. Delivery
5. Part deliveries
6. Inspection and acceptance
7. Title and risk
8. Replacement Part Conditions / Resale Obligations
9. Returns
10. Loss or damage in transit
11. Force majeure
12. Customer’s cancellation
13. Default of Customer
14. Warranty
15. Liability
16. Credit assessment
17. Privacy
18. Confidentiality – information about us
19. Confidentiality – information about you
20. Intellectual property
21. General

1. Definitions
In these Terms and Conditions:
EMPR” means EMPR Australia Pty Ltd
“Customer” means the person, business, company or other legal entity that is the purchaser of the Products and Services;
“Products” means the Products supplied to the Customer by EMPR Australia and described in the Sales Invoice;
“Sales Contract” means any sales contract entered into by the Customer and EMPR Australia in respect of the Products and Services supplied to the Customer in which these Terms and Conditions are or are deemed to be incorporated;
“Sales Invoice” means the sales invoice issued by EMPR Australia in respect of the Products and Services supplied to the Customer in which these Terms and Conditions are or are deemed to be incorporated;
“Services” means the services (if any) provided to the Customer by EMPR Australia and described in the Sales Invoice;


2. Orders and Quotes
a. EMPR may reject any order placed by the Customer if there is an insufficient supply of Products which prevents EMPR from being able to fulfil such an order or in the instance that typographical error occurred at time of quoting.
b. EMPR will not be bound by any terms and conditions attaching to the Customer’s order and, unless those terms and conditions are expressly agreed in writing by an authorised representative of EMPR, the Customer agrees that those terms and conditions are excluded.
c. EMPR reserves the right to change and or correct prices, product availability and specifications due to any factors without notice.
d. Parts availability is advised based on known stock quantities at that time and could change without notice.

3. Payment
a. The price of the Products and Services will be EMPR’s quoted price.
b. Payment is required prior to delivery of the Products unless agreed otherwise by EMPR or its authorised representative. If the Customer fails to make payment in accordance with this clause 3(b) after demand for payment by EMPR, all amounts owing by the Customer to EMPR, on any account, will immediately become due and payable.
c. EMPR may, in its sole discretion:
i. suspend the provision of credit to the Customer until all amounts owing are paid for in full; and
ii. from time to time and at any time, vary or cancel any credit facility it makes available to the Customer.
d. Unless stated otherwise in these Terms and Conditions, or in writing by an authorised representative of EMPR, all prices quoted for Products and Services are exclusive of all taxes, handling, delivery, agents’ charges and any other charge, duty or impost.
e. Customers paying by Credit card must ensure sufficient funds are available to cover the purchase. In the event a Credit card charge is declined EMPR will attempt to contact the customer once to rectify the issue or arrange an alternate payment method. If payment has not been received within 48 hours after this contact attempt the order will be cancelled and the stock returned into inventory as available sales stock.
f. From the 1st July 2016, where a credit facility has been made available to the Customer or a purchase order is placed via phone, email or fax, a surcharge will apply to any payments made via credit card to settle the account and/or purchase order.
g. Current surcharge rates inclusive of GST are:
i. American Express – 2.97%
ii. MasterCard/Visa – 1.1%

4. Delivery
The delivery times made known to the Customer are estimates only and EMPR will not be liable for late delivery or non-delivery. Under no circumstances will EMPR be liable for any loss, damage or delay suffered or incurred by the Customer or its Customers arising from late or non-delivery of the Products.
Orders which are to be picked-up from EMPR must be done so within 7 days of the stock being available. EMPR will attempt to contact customers by phone or email to inform them that an order is ready for pick-up. If contact cannot be established after two attempts or the order is not picked-up with 7 days the order will be cancelled and the stock returned into inventory as available sales stock. EMPR reserves the right to charge a restocking fee as per Section 8 (part a) of these terms and conditions.

5. Part deliveries
EMPR may make part deliveries of any order, and each part delivery will constitute a separate supply of the Products upon these Terms and Conditions.

6. Inspection and acceptance
The Customer must inspect all Products upon delivery to the Customer’s premises and must, within 5 days of delivery, give notice to EMPR of any matter or thing by which the Customer alleges that the Products are not in accordance with the Customer’s order. Failing such notice and to the extent permitted by law, the Products will be deemed to have been delivered to and accepted by the Customer.

7. Title and risk
a. Products supplied by EMPR to the Customer will be at the Customer’s risk immediately upon:
(i) delivery of the Products to the address stated in the Customers purchase order. Or
(ii) Collection of the Products by the customer’s nominated carrier or agent
b. Customer must:
(i) effect and maintain with a reputable insurance company insurance for the Products, at its cost, against all risks as it thinks appropriate; (ii) note the interest of EMPR on the insurance policy; and (iii) Produce a certificate of currency of the insurance affected by Customer under this clause 8(b) to EMPR, upon request
c. Risk in the Products will remain with the Customer at all times unless EMPR retakes possession of the Products in accordance with clause 7(f)(ii).
d. Title in the Products supplied by EMPR to the Customer will not pass to the Customer until those Products and any other products supplied by EMPR to the Customer have been paid for in full.
e. Until the Products have been paid for in full:
(i) Customer must properly segregate and store the Products in such manner as to clearly indicate that they are the property of IM; and
(ii) the Customer may sell the Products and keep records of the Products in the ordinary course of its business as agent for EMPR and must account to EMPR for the proceeds of sale (including any proceeds from insurance claims).
f. If the Customer has breached these Terms and Conditions (including any payment obligations) or the terms of any relevant Sales Contract, the Customer authorises EMPR, at any time, to enter onto any premises upon which EMPR‘s Products are stored to enable EMPR to:
i. inspect the Products; and/or
ii. reclaim the Products.
g. The Customer agrees that the provisions of this clause 7 apply despite any arrangement under which EMPR grants credit to the Customer.
8.Replacement Part Conditions / Resale Obligations
HP Replacement Parts
i) All HP Replacement Parts sold by EMPR are in the condition of sealed spares and can only be consumed for replacing as defective part or an upgrade to a system.
ii) All HP Replacement Parts are supplied with a 12 month Return to Base (“RTB”) warranty.
iii) All HP Replacement Parts can be supplied in the condition of new or manufacture refurbished.
iv) All resale of HP Replacement Parts purchased from EMPR as an authorised parts distributor, must be clearly promoted / branded to your customer only as HP Replacement Parts.
HPE Replacement Parts
i) All HPE Replacement Parts sold by EMPR are in the condition of sealed spares and can only be consumed for replacing as defective part or an upgrade to a system.
ii) All HPE Replacement Parts are supplied with a 12 month Return to Base (“RTB”) warranty.
iii) All HPE Replacement Parts can be supplied in the condition of new or manufacture refurbished.
iv) All resale of HPE Replacement Parts purchased from EMPR as an authorised parts distributor, must be clearly promoted / branded to your customer only as HPE Replacement Parts.
Lenovo Replacement Parts
i) All Lenovo Replacement Parts sold by EMPR are in the condition of sealed spares and can only be consumed for replacing a defective part or an upgrade to a system.
ii) All Lenovo Replacement Parts are supplied with a 12 month Return to Base (“RTB”) warranty.
iii) All Lenovo Replacement Parts can be supplied in the condition of new or manufacture refurbished.
iv) All resale of Lenovo Replacement Parts purchased from EMPR as an authorised parts distributor, must be clearly promoted / branded to your customer only as Lenovo Replacement Parts.
Toshiba Replacement Parts
i) All Toshiba Replacement Parts sold by EMPR are in the condition of sealed spares and can only be consumed for replacing a defective part or an upgrade to a system.
ii) All Toshiba Replacement Parts are supplied with a 12 month Return to Base (“RTB”) warranty.
iii) All Toshiba Replacement Parts can be supplied in the condition of new or manufacture refurbished.
iv) All resale of Toshiba Replacement Parts purchased from EMPR as an authorised parts distributor, must be clearly promoted / branded to your customer only as Toshiba Replacement Parts.
ASUS Replacement Parts
i) All ASUS Replacement Parts sold by EMPR are in the condition of sealed spares and can only be consumed for replacing a defective part or an upgrade to a system.
ii) All ASUS Replacement Parts are supplied with a 3 month Return to Base (“RTB”) warranty.
iii) All ASUS Replacement Parts can be supplied in the condition of new or manufacture refurbished. Iv) All resale of ASUS Replacement Parts purchased from EMPR as an authorised parts distributor, must be clearly promoted / branded to your customer only as ASUS Replacement Parts.
9. Returns
a. Where EMPR approves the Return Authority (RA) request, a restocking fee of $30 or 30% (whichever is the greater) will apply at the discretion of EMPR Australia based on circumstances surrounding the return of the product. All returns accepted for credit must be in the original packaging and unopened or credit will be denied.
b. The Customer must notify EMPR via store.emprgroup.com.au , of any Products it wishes to return within 7 days from the date of the invoice relating to those Products. Custom spare parts (special orders, non-stockable or non returnable items) are to be paid for upfront and are non-returnable and non-refundable, this can be at the EMPR Australia manager’s discretion.
c. Returns will be subject to EMPR‘s returns policy as advised to the Customer and amended by EMPR from time to time.
d. Each claim for the return of Products by the Customer will be dealt with in accordance with the Returns Policy. Any substitute Products to be shipped to the Customer in accordance with the Returns Policy will be sent by EMPR to the Customer by ordinary freight pre-paid. If the Customer requests that the Products be sent by means other than ordinary freight, the extra cost of such accelerated or special freight must be paid by the Customer.
e. EMPR will not be liable for any damage or defects in the Products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or unauthorised repair.
f. The provisions of this clause 8 do not extend to any Products which have been added to, modified, varied or changed by any person or party other than EMPR.

10. Loss or damage in transit
EMPR is not responsible for any loss or damage to Products in transit by the Customers carrier whether shipping from or returning to EMPR.

11. Force majeure
If the performance or observance of EMPR‘s obligations under these Terms and Conditions or any relevant Sales Contract is prevented, restricted or affected by a force majeure event including strike, lock out, industrial dispute, raw material shortage, breakdown or plant, transport or equipment or any other cause beyond the reasonable control of EMPR , EMPR will give notice of such cause to the Customer and after 60 days from the receipt by Customer of such notice, either party may terminate the relevant Sales Contract without penalty.

12. Customer’s cancellation
a. Unless otherwise agreed in writing, the Customer will not have the right to cancel an order which has been accepted by EMPR.
b. Customer requests for part, or parts cancellation must be exercised by notice, by submitting a “Parts Cancellation Form” via store.emprgroup.com.au not later than 7 days before the estimated date of shipment by the manufacturer or EMPR (as the case may be).
c. Unless otherwise agreed between the Customer and EMPR, upon cancellation prior to shipment, any deposit paid by the Customer will be forfeited to EMPR.
d. At Managements discretion, a cancellation fee of $15 or 30% (Whichever the greater) will be applicable to cancelled orders.
e. Request for Cancellation will be declined for Parts When: Parts are especially ordered for Customers, where the Supplier for EMPR has a non returns policy for that particular part and where EMPR have a zero consumption history for that particular part.

13. Default of Customer
Without prejudice to any other rights that EMPR has under these Terms and Conditions, if the Customer fails to make any payment due to EMPR under these Terms and Conditions, EMPR may, in its sole discretion, and without further liability to the Customer:
  • refuse to make further supplies to the Customer under the relevant Sales Contract; and/or
  • terminate the Sales Contract without notice.

For all outstanding monies due to EMPR Australia P/L the debt will be referred to a nominated debt collection agency.


14. Warranty
Products are covered by Manufacturers Warranty:
a. The warranty period on HP, HPE, Lenovo and Toshiba spare parts supplied is 365 days return to base (RTB).
b. The warranty period on ASUS spare parts supplied is 90 day return to base (RTB).
c. EMPR will notify the Customer of any applicable manufacturers’ warranty in relation to the Products. To the extent permitted by law, EMPR’s entire responsibility with respect to warranties for the Products is to pass on to the Customer the benefit of any such warranties.
d. To the extent permitted by law, the manufacturers’ warranties referred to in clause 13(a) and 13(b) are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (including any implied warranties with respect to merchantability, fitness for purpose or quality, and whether as to design, assembly, materials or workmanship) and all such terms, conditions and warranties are expressly excluded from these Terms and Conditions.
e. Certain legislation may imply warranties or conditions or impose obligations upon EMPR which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which EMPR is able to do so, its liability will be limited, at its option, to:
i. in the case of Products: the replacement of the Products or resupply of equivalent Products; the repair of the Products; the payment of the cost of replacing the Products or acquiring equivalent Products; or the payment of the cost of having the Products repaired; and
ii. in the case of Services: the supply of the services again; or the payment of the cost of having the services supplied again.

15. Liability
a. To the extent permitted by law, EMPR will not be liable to the Customer or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Customer, whether such liability arises directly or indirectly as a result of:
i. any negligent act or omission or wilful misconduct of EMPR or its employees or agents;
ii. the supply, performance or use of any Products or Services; or
iii. any breach by EMPR of its obligations under these Terms and Conditions or any relevant Sales Contract.
b. EMPR does not promise that repair facilities or parts will be available in respect of the Products.
16. Credit assessment
a. If any Products and Services are supplied to the Customer on credit, EMPR may need to disclose to a credit reporting agency certain information referred to in clause 16(c) about the Customer when assessing the Customer’s application for credit and managing the Customer’s trading account with EMPR . The Customer authorises EMPR to disclose such information to a credit reporting agency for these purposes.
b. Subject to EMPR obligations under the current Privacy Act and any other applicable laws, EMPR may give the information referred to in clause 16(c) to a credit reporting agency to obtain a consumer credit report about the Customer or to allow the credit reporting agency to create or maintain a credit information file about the Customer. The Customer agrees that EMPR may disclose a credit report about it to any credit provider, debt collecting agency or EMPR’s insurers for the purposes of assessing the Customer’s credit-worthiness or to collect any overdue payments (as the case may be).
c. EMPR may disclose the following information relating to the Customer in accordance with clauses 16(a) and (b):
i. the Customer’s name and address;
ii. credit limits on the Customer’s accounts;
iii. the amount of any payments which are overdue for at least 45 days;
iv. where an overdue payment has been previously reported, advice that the payment is no longer overdue;
v. cheques or credit card payments which have been dishonoured;
vi. Information that, in the opinion of EMPR, the Customer has committed a serious credit infringement; and
vii information that EMPR Australia has ceased to supply the Products and Services to the Customer.
d. The Customer agrees that EMPR may obtain information about the Customer from any business which provides information about the commercial credit-worthiness of persons for the purposes of assessing the Customer’s application to purchase the Products and Services on credit and collecting any overdue amounts.
e. EMPR may refuse to supply the Products and Services to the Customer on credit on the basis of EMPR credit assessment of the Customer.
17. Privacy
a. The Customer agrees to EMPR collecting, using and disclosing information about the Customer of the kind referred to in clause 16(c) for various purposes, including to:
i. assess credit worthiness as outlined in clause 16;
ii. supply the Products and Services to the Customer and the management of the Customer’s trading account;
iii. communicate with the Customer about the Products and Services which EMPR or its partners or affiliates may provide to the Customer;
iv. implement these Terms and Conditions and any Sales Contract; and
v. comply with the requirements of relevant laws.
b. EMPR, at the written request of the Customer, will:
i. provide the Customer with access to any personal information relating to the Customer held by EMPR; and
ii. correct or amend any information relating to the Customer held by EMPR which is inaccurate or out of date.
c. EMPR will handle the Customer’s information in accordance with the requirements of relevant laws.

18. Confidentiality – information about us
a. The Customer acknowledges that EMPR has disclosed and may from time to time disclose to the Customer certain confidential information and documentation of EMPR relating to the Products, their marketing, use, maintenance, operation and software (including technical specifications) (“EMPR Confidential Information”).
b. Subject to clause 18(e), the Customer must:
i. only use the EMPR Confidential Information solely for the purposes contemplated under any relevant Sales Contract; and
ii. not, during the continuation of such Sales Contract or thereafter, disclose (whether directly or indirectly) to any third party the EMPR Confidential Information, other than is required to carry out such purposes.
c. If disclosure of EMPR’ s Confidential Information to third parties is necessary, the Customer will obtain from such third parties binding agreements to maintain in confidence the EMPR Confidential Information disclosed at least to the same extent as the Customer is bound to protect EMPR’s Confidential Information under this clause 18.
d. Upon the expiry or termination of any relevant Sales Contract, the Customer must cease to use and must return or destroy (as EMPR may instruct) EMPR’s Confidential Information in its possession or control. The Customer will not itself or through any subsidiary, agent or other party sell, market, distribute, manufacture or otherwise deal with the Products or have such Products manufactured for it based on the Confidential Information or any other technical information provided to it by EMPR in accordance with these Terms and Conditions.
e. The provisions of this clause 18 do not extend to any information which is:
i. at the time of disclosure, rightfully known to or in the possession or control of the Customer and which is not subject to an obligation or confidentiality;ii. public knowledge (otherwise than as a result of a breach of this clause 18 or any other obligation of confidentiality);
iii. consented or approved to be disclosed by EMPR ; or
iv. required to be disclosed by a government authority or by the requirements of relevant laws.

19. Confidentiality – information about you
a. EMPR acknowledges that you, the customer, has disclosed and may from time to time disclose to EMPR certain confidential information and documentation relating to your identity and transactions undertaken with EMPR (“Customer Confidential Information”).
EMPR respects the privacy of our individual and corporate customers and is committed not only to the protection of personal information as required by law, and as outlined in our Privacy Policy, but also to the protection of the identity and trading information of all of our customers.
While certain information is collected by EMPR in order to allow us to improve the service provided to our customers to you, including marketing and credit reviews, EMPR undertakes not to divulge any information in relation to the identity or transaction history of our customers to any third party unless required to by law.
b. Subject to clause 19(d), EMPR will:
i. only use the Customer Confidential Information solely for the purposes contemplated under any relevant Sales Contract; and
ii. not, during the continuation of such Sales Contract or thereafter, disclose (whether directly or indirectly) to any third party the Customer Confidential Information, other than is required to carry out such purposes.
c. If disclosure of the Customer’s Confidential Information to third parties is necessary, EMPR will obtain:
(i) consent from the customer to release that data;
(ii) binding agreements, from such third parties, to maintain in confidence the Customer Confidential Information disclosed at least to the same extent as EMPR is bound to protect the Customer Confidential Information under this clause 19.
d. The provisions of this clause 19 do not extend to any information which is:
i. at the time of disclosure, rightfully known to or in the possession or control of EMPR and which is not subject to an obligation or confidentiality;ii. public knowledge (otherwise than as a result of a breach of this clause 19 or any other obligation of confidentiality);
iii. consented or approved to be disclosed by the Customer; or
iv. required to be disclosed by a government authority or by the requirements of relevant laws.

20. Intellectual property
a. The Customer acknowledges that:
i. all trademarks, trade names, patents, copyright, registered designs and other intellectual property rights (“Intellectual Property”) embodied in or in connection with the Products and any related information, documentation, parts or software are the sole property of EMPR or its suppliers; and
ii. all Intellectual Property of EMPR or its suppliers, may only be used by the Customer with the consent of EMPR or its suppliers, during the continuance of any relevant Sales Contract, and such consent extends only to use essential for the purposes stated in it. Upon the expiry or termination of the Sales Contract, the Customer must discontinue such use. The Customer acknowledges that any licensing of Intellectual Property rights in any software supplied to the Customer will immediately cease upon expiry or termination.
b. The Customer must not, during or after the expiry or termination of the any relevant Sales Contract, without the prior written consent of EMPR or its suppliers, register or use any trademarks, trade name, domain name, trading style or commercial designation or design used by EMPR or its suppliers in connection with the Products or Services, nor will the Customer repackage any Products, reproduce any artwork appearing on the package of any Products or copy, sell or hire or offer for sale or hire a copy of the Products.
c. The Customer will indemnify EMPR against all liabilities, damages, costs and expenses which EMPR may suffer or incur as a result of work done in accordance with the Customer’s specifications or as a result of the combination or use of the Products with other equipment, parts or software not supplied by EMPR , and which results in the infringement of any Intellectual Property of any person.

21. General
a. EMPR may amend these Terms and Conditions at any time, by giving the Customer notice by mail, e-mail or by posting a notice on EMPR ‘s public website. By continuing to place orders for Products and Services after these Terms and Conditions are amended, the Customer will be deemed to have accepted the revised Terms and Conditions.
b. Any provision of these Terms and Conditions which is invalid, void, voidable or unenforceable will be read down to the extent necessary, and the remaining provisions will continue unaffected.
c. The Customer may not assign or attempt to assign any of its rights and obligations under these Terms and Conditions. EMPR may assign its rights and obligations under these Terms Conditions to any person.
d. These Terms and Conditions are governed by the laws of Australia. The Customer submits to the non-exclusive jurisdiction of the courts of that country.