If you have a change of mind or the part isn’t a fit or fix for your issue, EMPR will be pleased to offer you a refund for the price of the qualifying part, provided that:

• You submit a Return Request online within 30 days of your invoice date;
• It is a part that is included in the policy. To confirm if it is, “This part comes with a 30 day Money Back Guarantee” will show on our website and also your Order Confirmation and/or Invoice under the related part;
• The part is in a re-saleable condition, meaning it includes its original packaging and all additional components (cables, accessories, etc), and is the part purchased with no damage; and
• After being approved, you return the part to our nominated address within 14 days at your own cost.

Read more about 30 Day Money Back Guarantee Policy

If your order is placed between Monday – Friday 8:30am to 3:30pm Sydney time, your order is in stock and payment is confirmed, your order will be ready for pick up within an hour. Once your Click & Collect order is ready for collection, we’ll send you a notification.

Additionally, you have the option to arrange for your own courier or rideshare service, such as Zoom2u or Uber Connect, for a convenient pick-up experience.
More details will be shared when your order is ready for collection.

Click & Collect Location

EMPR Australia
Unit 21, 453 - 455 Victoria Street
Wetherill Park, NSW 2164
8.30am - 5.00pm, Monday- Friday - AEST/AEDT