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About us

Our Purpose: To extend the lifespan and performance of products

EMPR is the South Pacific’s most experienced and trusted supplier of genuine replacement parts and upgrades.

Established in 1997, EMPR continues to supply spare parts and upgrades for all IT products, such as servers, laptops, desktops, workstations, and printers, to all customer types across the entire South Pacific region. EMPR’s recognised industry leadership, backed by authorisation and certification from key global IT companies, is driven through our strong customer focus, innovation, and quality of service.




Brands We Support

Hewlett-Packard Enterprise Replacement Parts Distributor

EMPR’s partnership with HPE began in 2003 and has enabled EMPR to become their largest replacement parts distributor in the South Pacific region and has been awarded the Top Performing Partner for 15 consecutive years.

HP Authorised Parts Partner

EMPR’s partnership with HP began in 2003, as their first Authorised Parts Partner and has been proudly servicing HP’s customers with genuine replacement parts across the South Pacific region ever since.

Lenovo Authorised Parts Distributor

EMPR’s partnership with Lenovo began 2015, designing & implementing a customised parts solution to meet market demands. EMPR is also Lenovo’s only trusted, Authorised Parts Distributor in the South Pacific region.

Dynabook / Toshiba Authorised Parts Distributor

EMPR’s journey with Toshiba began in 2002, supporting the South Pacific region as their sole parts distributor. This relationship has continued to grow with the introduction of the Dynabook brand.

Lexmark Authorised Parts Distributor

EMPR forged a relationship with Lexmark in 2014 to bring to market their first online customised parts solution for their valued partners. EMPR is now proudly Lexmark’s only Authorised Parts Partner in Australia.

Dell Authorised Partner

EMPR’s relationship with DELL began in 2020, where a customised parts solutions was developed and implemented to meet market demands. EMPR is now their leading Authorised Partner for Dell replacement parts in the South Pacific region.

IBM Independent Supplier

EMPR is your local trusted source for supply of parts and upgrades for legacy IBM System X Servers and Storage Systems.

Master Instruments Authorised Distributor

EMPR partnered with Master Instruments in 2015 to offer its customers a trusted, alternate solution to meet market demands for batteries and power related products.




Our Services

Customised Parts Distribution

EMPR has been at the forefront of innovating customisable, replacement parts solutions since 1997. We design, implement, deploy, and manage all-encompassing, parts distribution solutions to meet our customers, partners, and manufacturers requirements.               

Warehouse & Logistics Services

We offer our customers and partners a wide range of customised logistics solutions, including delivery services, management, and reverse logistics services throughout the South Pacific region.

Inventory

Replacement Parts is in our DNA - for 20+ years we have been revolutionising the industry with how we procure, manage and supply parts throughout the South Pacific region.

Quality and Packaging

All products we supply go through our intense quality control and inspection process. EMPR also offers customised kitting and re-pack processes to meet manufacturers, partners & customer’s needs.

End of Life and Constrained Support

Since our inception in 1997, we have been utilising our network of trusted sources to support our customers and partners with the supply of constrained / end-of-life products.

Warranty

EMPR offers warranty solutions to meet our customers & partners requirements.

Pre and Post Sales

We offer our customers and partners a broad range of pre and post sales services, utilising our in-house team of sales and support experts, backed by Technical Account Managers, Product Managers, and Inside Sales & Support teams.

Finance

EMPR offers a broad range of payment options including flexible trading terms and credit facilities.

Compliance

We pride ourselves on being fully PCI compliant and maintain our own in-house Business Management System. We also engage external financial auditors for annual reviews, in accordance with Australian and New Zealand Corporation Laws.




Our Team

Bryce McIntosh, Commercial Director

Melissa Hart, Director of Finance and Operations

Micheal Elms, Head of Sales

Artur Rzasa, IT Manager

Rubbia Siddiqui, Operations Manager




Our Values

Accountable We take responsibility for everything we do, and we are always prepared to learn from our mistakes. We strive to always deliver on what we say we are going to do and have the courage to hold ourselves and each other accountable.

Agile We are empowered to move fast and make decisions exactly when they are needed. We turn up with solutions not problems, are innovative and think outside the box.

Passionate We Believe In What We Do And We Encourage This Belief In Everything We Set Out To Achieve.

Quality We Take Pride In Everything We Do To Ensure We Deliver The Highest Standard Of Quality To Exceed Expectations.

Trustworthy We Believe That Trust And Integrity Is At The Core Of Our Existence. We Are Honest, And All Decisions And Actions Are Accomplished With Full Integrity.