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EMPR Computer parts and laptop part Online Store
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Access Restricted.

We apologise, our services(RAPID) are currently available only to users located in Australia.


Need some additional help? You can call our sales on 1300 134 324 or use our contact us form and we will reply to you via email!

Note: EMPR RAPID currently only supports parts from HP, Lenovo, Dell and Acer.

EMPR RAPID - Real-time AI-Driven Parts Identification & Discovery - Beta feature

Enter your device details below to get started:

Need help finding your model number?

Note: Providing your device's serial number or model number is the best way to ensure we find the correct spare parts.

This is a beta feature — we're still improving it based on your feedback! Give us feedback

Not sure what to enter? Here are some examples:

  • Need a battery for HP Model: 6RH28PA
  • Looking for charger for Lenovo Model: 21G20044AU
  • Need a battery for HP serial: 5CG10689AP
  • Need a replacement screen for Dell Inspiron 15 5577
  • Looking for a battery for MacBook Air M1

Understanding Device Identifiers: Model Name, Model Number, & Serial Number


Below is a table that explains the differences between Model Name, Model Number, and Serial Number

Term Description HP Example Lenovo Example Dell Example
Model Name / Product Name The marketing name that identifies the product line or series, representing the device family. HP EliteBook 840 G9 ThinkPad X1 Carbon 7th Gen Latitude 5520
Model Number / Product Number A specific alphanumeric identifier that distinguishes the exact version or configuration. 6RH28PA 20QDA00QAU Latitude 5520
Serial Number A unique alphanumeric code assigned to each individual unit for precise identification. 5CG10689AP SN12345678 BCH6PL3

How It Works: Your Guide to Using EMPR RAPID


EMPR RAPID makes finding the right spare part for your device fast and simple. Follow the steps below to get started and make the most out of our intelligent parts finder.


Step-by-Step Guide

1. Enter Your Device Details

Begin by providing the essential details about your device. For the most accurate results, include your device's model number or serial number. This level of specificity ensures that our system locates the exact spare part for your device.

2. Our AI Gets to Work

Once you submit your device details, our advanced AI algorithm analyses the information. It compares your query with our extensive database of spare parts using machine learning techniques to identify the best match for your device.

3. Review Your Options

The system will display a list of compatible spare parts along with detailed information. You can compare options based on compatibility, features, and availability to ensure you choose the perfect match.

4. Select & Proceed

After reviewing the options, click on the part that best suits your needs. You'll be guided through the next steps, whether it’s getting more details, checking pricing, or placing an order.

5. Need Assistance?

If you have any questions or need further help, our support resources and customer service team are available to guide you through the process.



Frequently Asked Questions


Q: What if I don't know my device's serial or model number?

A: If you're unsure, check your device’s label or manual. Accurate details are key to finding the right part.

Q: Why is providing the model number better than the device name?

A: The model number allows our system to pinpoint the exact spare part for your specific device. Using only the device name might return general parts for a series. For example, while the EliteBook 850 series may use both 65Wh and 45Wh batteries, the EliteBook 850 G9 specifically requires a 65Wh battery.

Q: Where can I get more help if needed?

A: Our support team is available to assist you. Check our Help Center for additional guides or contact customer support directly.